Legal notice
Seller Information
Seller
Bolt-on LLC
(Trade Name: Bolt-on Zipper™ Official)
Operating Manager
Jun Tamura
Address
4-5-28 Meiwacho, Tajimi-shi, Gifu 507-0072, Japan
If you have any questions, please contact us using the information below.
Contact Information
Phone Number
+81-572-29-4789
To avoid misunderstandings or communication issues, we kindly ask that inquiries be made via email whenever possible.
Email Address
care@bolton.co.jp
Business Hours
Weekdays: 9:00 AM – 5:00 PM (JST)
Closed on weekends and Japanese national holidays.
We reply to inquiries in the order they are received. Depending on the nature of the inquiry, responses may take additional time.
Additional Charges
The following charges may apply in addition to the product price:
- Shipping fees
- Bank transfer fees (when paying by bank transfer)
- Customs duties, import taxes, and related fees (for international shipments)
Applicable fees will be displayed during the checkout process.
Payment Methods
- Credit Card
- Bank Transfer
- Other payment methods displayed during checkout
Payment Timing
- Credit Card: Payment is captured after your order has been shipped.
- Bank Transfer: Please complete payment within 5 business days after placing your order.
Delivery Timing
Orders are usually shipped within 2 business days after payment confirmation.
Delivery times may vary depending on weather conditions, carrier delays, or other circumstances.
Returns and Exchanges
Returns and Exchanges Due to Customer Preference
Bolt-on Zipper™ is a set product that includes a zipper unit, dedicated installation parts, and support tools.
Due to the nature of the product, returns or exchanges requested for customer convenience are accepted only for unopened and unused items.
Returns or exchanges are accepted only if all of the following conditions are met:
- We are contacted within 7 days of delivery
- The product is unopened and unused
- The product has not been damaged, altered, or had any parts missing due to customer handling
Return shipping costs for customer-requested returns or exchanges are the responsibility of the customer.
Defective, Damaged, or Incorrect Items
We will cover return shipping costs and provide a replacement or refund in the following cases:
- The product has an initial defect, damage, or fault
- A product different from the order was delivered
Please contact us within 7 days of receiving the product.
We will provide instructions regarding the return procedure. Return shipping costs in these cases will be covered by our store.
Cases Where Returns or Exchanges Cannot Be Accepted
We cannot accept returns or exchanges in the following cases:
- Requests made after the specified return period
- Opened, used, or installed products
- Products damaged, modified, or altered by the customer
- Partial returns of bundled or set products
- Returns made without prior contact
Cooling-Off Policy
Products sold through our online store are purchased at the customer’s own discretion through internet mail-order sales and are therefore not subject to Japan’s cooling-off system under the Act on Specified Commercial Transactions.
However, in regions where local laws grant consumers the right of withdrawal, such as the European Union, applicable local laws will take precedence.
Return Shipping Costs
- Customer-requested returns or exchanges: Customer responsibility
- Defective or incorrect items: Our responsibility
Return and Exchange Procedure
If you wish to request a return or exchange, please contact us in advance through the inquiry form and include the following information:
- Order number
- Purchaser’s name
- Reason for return or exchange
- Condition of the product
(If possible, please attach photos for confirmation purposes.)