Terms of service
Introduction
Bolt-on Zipper™ Official (hereinafter referred to as “we,” “us,” or “our”) provides products and services (the “Service”) through this website and online store.
This Service is operated using the e-commerce platform provided by Shopify.
Sales contracts for products are concluded directly between the customer and our company.
These Terms establish the basic conditions for the safe and reliable use of our Service.
Article 1 — Eligibility
The Service may be used only by individuals who are legally capable of entering into binding contracts under applicable law.
Minors must obtain consent from a parent or legal guardian before using the Service.
Article 2 — Account Information
Customers must provide accurate and up-to-date information when placing orders or making inquiries.
Customers are responsible for managing their account information. If you become aware of any suspicious or unauthorized use, please contact us promptly.
Article 3 — Orders and Contracts
Placing an order constitutes an offer to purchase.
A sales contract is formed when we send an order confirmation email.
We reserve the right to refuse or cancel orders for reasonable reasons, including inventory shortages or errors in submitted information.
Article 4 — Cancellations
Orders generally cannot be canceled once shipment preparation has begun.
However, this does not apply where cancellation rights are required by applicable law.
Article 5 — Pricing and Payment
The prices displayed at the time of order placement apply to the transaction.
Taxes, shipping fees, customs duties, and related charges are governed by the product pages and Shipping Policy.
Article 6 — Shipping
Estimated delivery dates are provided for reference only.
Delays may occur due to weather conditions, customs procedures, logistics issues, or other circumstances beyond our control.
Risk of loss transfers to the customer when the product is physically delivered in accordance with applicable law.
Article 7 — Returns and Refunds
Returns and refunds are governed by our separate Return Policy.
Where products are defective or issues are attributable to our responsibility, we will respond in accordance with applicable law.
Article 8 — Intellectual Property
All content within the Service, including text, images, trademarks, and designs, belongs to us or the respective rights holders.
Use beyond personal and non-commercial purposes is prohibited without authorization.
Article 9 — Third-Party Services
The Service may contain links to or functions provided by third-party services.
Use of such services is subject to the terms and conditions of the respective providers.
Article 10 — Prohibited Conduct
Customers may not use the Service for unlawful purposes.
Actions including infringement of third-party rights, submission of false information, unauthorized access, or other improper conduct are prohibited.
Article 11 — Feedback
Opinions, reviews, and feedback submitted by customers may be used to improve or promote the Service.
Please do not submit content that cannot be publicly disclosed.
Article 12 — Errors in Information
If product descriptions, pricing, or other information contain errors, we reserve the right to correct such errors or cancel affected orders.
In such cases, we will contact customers promptly.
Article 13 — Changes to the Service
We may modify, suspend, or discontinue parts of the Service when necessary.
We will provide prior notice whenever reasonably possible.
Article 14 — Termination
If a customer violates these Terms, we may suspend account access or terminate the contractual relationship.
Article 15 — Disclaimer of Warranties
The Service and products are provided to the extent permitted under applicable law.
Where applicable law does not allow limitations or exclusions of liability, such legal protections shall prevail.
Article 16 — Limitation of Liability
To the extent permitted by applicable law, we shall be liable for damages arising in connection with the Service.
Our liability shall generally be limited to the amount paid by the customer in the relevant transaction.
However, this limitation does not apply in cases of intentional misconduct or gross negligence by our company.
Article 17 — Indemnification
If a customer violates these Terms and causes damage to a third party, the customer may be required to respond in accordance with applicable law.
Article 18 — Severability
If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall remain in full force and effect.
Article 19 — Waiver
Failure by us to exercise any right under these Terms shall not constitute a waiver of that right.
Article 20 — Assignment
Customers may not assign or transfer their rights or obligations under these Terms without our prior consent.
We may assign our position under these Terms when reasonably necessary.
Article 21 — Governing Law and Jurisdiction
These Terms shall be governed by the laws of Japan.
Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the Japanese courts having jurisdiction over our principal place of business as the court of first instance.
Article 22 — Headings
Section headings are provided for convenience only and do not affect interpretation of these Terms.
Article 23 — Amendments
We may revise these Terms when necessary.
If material changes are made, notice will be provided on our website.
Article 24 — Contact Information
If you have any questions regarding these Terms, please contact us.
Bolt-on LLC
care@bolton.co.jp
4-5-28 Meiwacho, Tajimi-shi, Gifu 507-0072, Japan
+81-572-29-4789
To avoid misunderstandings or communication issues, we kindly ask that all inquiries be made via email whenever possible.
We believe trust is built on reasonableness and sincerity.
We hope to continue providing this Service while valuing relationships in which everyone can interact with confidence and peace of mind.